Being part of the team at Penny Lane Homes means that you have selected a Franchisee Training and Support package bespoke to you based on your previous experience, you will have a Franchise Support Manager available to assist your needs from the simplest of tasks to the overwhelming ones. From our original beginnings as a small family run Lettings and Estate Agency we have built our success on servicing and satisfying local clients ahead of making large fees. This ethos extends to our landlords and our vendors and also now to our new network of franchisees. Our passion to please our clients and provide an excellent service at a low cost is very often obvious to our clients, we are seeking like-minded ambitious people to become Penny Lane Homes Franchise owners.
In return we will give you up to 4 weeks of theoretical based training at our dedicated training centre in Johnstone and live physical hands-on training and shadowing with active members of the Penny Lane Homes group in both a letting agent and estate agent capacity. Theoretical based training will cover all eventualities from both lettings and sales and a full week will be based around establishing and growing the business and each aspect of it.
Our training and support however, does not end there. The Penny Lane Homes Franchise support provides you with full back office support including our all-inclusive lettings and sales management software which manages everything from property maintenance, invoices, accounts, automatic correspondence etc, access to our cloud sever offering support documents, as well as promotion of your branch via social-media pages and marketing on some of the largest lettings portals on the web. With every franchisee comes a franchise support manager who can assist you with any aspect of the business, at any time.
It’s not just initial training and marketing though, we pride ourselves on keeping our clients and franchisees up to date on every changing legislation and red tape surrounding estate agency and lettings in particular, using our centralised letter and email templates ensures that you are always using compliant legal letters and documents. If there is a change in the industry coming, you will be the first to know though our internal updates and regular branch manager meetings.
We invest in developing our Franchisees and sharing our knowledge throughout our network, although we have been operating in Sales and Lettings for over a decade we know we can always learn something new, we promote continual professional development by offering regular accredited training events for both sales and lettings legislation.
When selecting a franchise business it’s wise to consider what level of support you actually get and not just what the licence cost will be, we can assure you a high level of support and not just sign you up and wish you all the best, for us to succeed we need you to success and for this reason each new franchisee is treated like our own new business with nurture right from the start.
If you would like to find out more, email franchising@pennylanehomes.com and read our franchise e-brochure Franchise Info Pack
Discovery Days
